Welcome to Lulucart. We value our customers and strive to provide quality products. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns only for products that are defective, damaged, or received in an unusable condition.
To be eligible for a return:
- The item must be defective or damaged upon delivery.
- The return request must be submitted within 7 days of receiving the product.
- The product must be unused and in its original packaging whenever possible.
- Clear photos or videos showing the defect or damage must be provided for verification.
Non-Returnable Items
We do not accept returns for:
- Products that are delivered in good condition.
- Items that do not meet customer expectations after use.
- Change-of-mind purchases.
- Incorrect orders placed by the customer.
Exchange Policy
No exchanges are available for products that are delivered in a non-defective condition.
If a product is found to be defective and approved for return, we may offer a replacement or refund at our discretion.
Refunds
Once your return request is reviewed and approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping charges (if applicable) are non-refundable unless the return is due to a defective or damaged product.
Return Request Process
To request a return, please contact our customer support team with:
- Order Number
- Customer Name
- Photos or videos of the defective product
- Brief description of the issue
After reviewing your request, we will provide further instructions regarding the return process.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us through the contact information available on our website:
By placing an order with Lulucart, you acknowledge and agree to this Return & Refund Policy.